Plans limits and support

Use your signed-in account for the plan and usage that apply to your business. The dashboard's Current plan card provides Manage plan; account navigation provides access to account information.

Check the right product

Neartail's main product and subproducts can have different plans and setup paths. Open the pricing or support link for the product you use:

Payment-provider fees and eligibility are separate from the form plan. Review payment availability and fees before choosing a method.

Contact support with a useful example

Use Contact support on the dashboard or the product's support page. Include the form's share link, what you were trying to do, the step where the behavior differed, and one representative example.

For a calculation issue, state the selections, expected total, and actual total. For a missing order, include its reference and approximate submission time. For a website problem, include the affected public address.

Screenshots should show the relevant control or error. Remove unrelated customer information, card details, passwords, and authorization tokens before sharing them.

You can also browse the combined FAQ index. Some older articles describe Google Forms add-ons; check that their starting point matches the interface you are using.